Trusted by Industry Leaders
VSCRM revolutionizes BPO operations with AI-powered automation, real-time analytics, and seamless workflow integration for higher efficiency.
VSCRM is an AI-powered Customer Relationship Management platform specifically engineered for the BPO industry. We transform traditional call centers into intelligent, data-driven operation centers.
Advanced machine learning algorithms predict call patterns, optimize agent allocation, and automate routine tasks for maximum efficiency.
Live dashboards provide actionable insights into agent performance, customer satisfaction, and operational efficiency.
Smart automation handles repetitive tasks, follow-ups, and escalations, allowing agents to focus on high-value interactions.
Comprehensive tools designed specifically for inbound and outbound BPO operations
Intelligent call routing, IVR integration, and queue management for efficient inbound operations.
Campaign management, list management, and compliance tools for outbound telemarketing.
Customizable disposition codes, call outcomes, and follow-up scheduling for accurate reporting.
Live agent productivity metrics, wallboards, and supervisor dashboards for instant insights.
Automatic call recording, storage, and playback with quality monitoring capabilities.
Agent scoring, KPI tracking, and performance analytics with coaching tools.
Delivering measurable results and ROI for BPO companies
VSCRM's dashboard provides real-time visibility into all critical metrics. Monitor agent performance, call quality, customer satisfaction, and operational efficiency from a single interface.
Real-time tracking of calls, resolution rates, and agent productivity
Proactive notifications for SLA breaches and performance issues
Discover the unique advantages that make VSCRM the preferred choice for BPO industry leaders
Ready-to-use CTI integration with major telephony providers including Asterisk, Avaya, and Cisco.
Intelligent predictive dialer that maximizes agent talk time and minimizes abandoned calls.
Built-in compliance tools for DNC lists, call recording consent, and regulatory requirements.
Customizable reports for client-specific metrics, billing, and performance analysis.
Unified interface for calls, emails, chats, and social media interactions.
Flexible deployment options - cloud-based SaaS or on-premise installation.
VSCRM connects effortlessly with your existing tech stack using pre-built connectors and open APIs.
Gmail, Calendar, Drive integration
Outlook, Teams & Office tools
Centralized customer conversations
See how VSCRM can impact your bottom line with our ROI calculator. Most BPOs see full ROI within 3-6 months.
See how VSCRM is transforming BPO operations across the globe
Operations Director
"VSCRM helped reduce call handling time by 35%, and our customer satisfaction scores improved significantly."
BPO Manager
"VSCRM's automation saved us 200+ hours monthly, making our agents more efficient and engaged."
Quality Assurance Head
"Real-time analytics from VSCRM has made our QA process proactive, improving overall performance."
Common questions BPOs ask before choosing VSCRM
VSCRM reduces manual work with auto call logging, lead management, smart follow-ups, and real-time dashboards so agents focus more on conversations.
Yes. VSCRM is built for high-volume inbound and outbound BPO operations with queue management, dialer integration, and real-time monitoring.
VSCRM integrates with popular dialers and telephony systems like Asterisk, Avaya, and cloud calling solutions using CTI and APIs.
You get real-time agent performance, call reports, lead conversion, campaign performance, and SLA tracking dashboards.
Yes. VSCRM offers role-based access, call recording security, audit logs, and compliance support like DNC and data protection.
Absolutely. VSCRM is built to scale from small teams to large multi-location BPO operations without performance issues.
Schedule a personalized demo and see how VSCRM can revolutionize your business
Get up and running in days, not months
GDPR, ISO 27001, and SOC 2 compliant
Dedicated support team always available
